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Troubleshooting Email Confirmation in Moodle


Moodle requires new users to confirm their email address before allowing them to log in. To confirm your email address, when you create an account you will receive an email at the address you provided with a link you must click. This email is automatically sent when creating an account, and in most cases is delivered within 5 minutes but can take up to 30 minutes. The email will be sent from, and the name in most cases will appear as "Do not reply to this email (via NAC Training)"

If after 30 minutes you have not received this email, try the following:

  1. Make sure that the email address you provided is correct and does not have any typos. If your email address needs to be corrected, please contact us.
  2. Check your spam or junk mail folder. 
  3. Add to your address book or safe senders list. If you are able to add a domain, it is suggested that you allow all emails from to ensure you receive future emails from the system.
  4. Resend the confirmation email (if you attempt to log in using an email address that is not confirmed, you will have the option to resend the email).

Note that some email providers, particularly AOL and some business email accounts, frequently have delivery issues that are not resolved using the above steps. Gmail accounts typically have the fewest delivery issues, so if you have a Gmail account or are willing to set one up we recommend using that account with Moodle.

If the above steps still do not allow you to confirm your email address, please contact Rev. John Fleischauer at for further assistance.

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Article details
Article ID: 20
Category: Moodle
Date added: 2022-04-28 14:25:21
Views: 37
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